Refund Policy
Last updated November 3, 2026
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We want paying for parking to be simple and fair. Here’s when we give refunds and how to ask for one.
When we give refunds
- Duplicate charges: if you were charged twice for the same vehicle and time, we refund the extra charge.
- Charging errors: if you were charged the wrong amount, or charged but your registration wasn’t recorded because of a problem on our side, we refund the difference or the full charge.
- Please ask within 30 days of the charge.
When we don’t
- No refunds for unused time, including leaving early or buying more time than you needed.
- Entered the wrong plate? Contact us right away. Instead of a refund, we can usually register the correct plate for your remaining time.
- Parking tickets, boot or towing fees are covered by our Terms, not this policy.
- Free registrations (with a promo code or a $0.00 rate) have no charge to refund.
If we cancel your registration
If we cancel a paid registration for a reason that isn’t your fault, we refund the time you couldn’t use.
How to ask for a refund
Email support@eastmainparking.com with your license plate, the date and time you paid, the amount, and the last 4 digits of the card you used. We reply within 2 business days. We will never ask for your full card number.
Approved refunds go back to the card you paid with, through Stripe. Banks usually take 5 to 10 business days to show them.
Disputes
Please contact us before disputing a charge with your bank. We can usually fix problems faster.
Contact us
East Main Parking, East Main Street. Email support@eastmainparking.com.